<aside> 💡 Remember, prompts are templates that you can tailor to your own needs. Tune ‘em up. 🎸

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Follow-up Email or Message

Write a follow-up email to {{Customer Name}} at {{Customer Domain}}. You are following up on this issue: {{INSERT ISSUE TEXT or Link}}.

Turn a Support Message into a Help Doc

Use this prompt to turn your emails, Slacks, or messages into Help Docs. Ensure you copy all of the text from your emails or threads you want to include in the doc—even if the text is from several emails or messages.

Write a help document from the following message. Include numbered steps that you detect. Write bullet points where effective. Also, write "{{INSERT IMAGE}}" as a placeholder in places where there should be a screenshot. Keep any paragraphs short at only 3 lines. Here is the message: {{Insert text}}

Detect & Handle Customer Objections Chain

1. Detect objections and customer/prospect pain points

Be sure to replace the {{Customer Name}} placeholder with your customer or prospect’s name.

From the following transcript, detect customer objections and pain points. Summarize them as bullet points where each bullet point starts with either "customer objection" or "customer pain point" followed by a brief explanation of the objection or pain point. The customer is {{Customer Name}}. Here is the transcript: {{Insert text from a call transcript or email thread. Make sure you identify the customer}}

2. Handle objections

You can use this prompt after detecting objections with the prompt above. You can also use it with any other materials.

ChatGPT can find ways to handle potential objections if you want to share materials that aren’t necessarily customer objections — like a blog from your company website about a new feature.

Create bullet points to handle customer objections from the following text: {{Insert Text, ie a blog post, deck, product documentation, customer concerns from previous call transcripts, or response from the prompt above, etc.}}

Detect Common Issues & FAQs

Use this prompt to detect common issues and questions from a body of text. Note that ChatGPT has a “token limit” which limits the amount of text you can share with ChatGPT.